Cancel your previous internet contract
There is no automatic termination!
If you want to change to a yallo Home Internet product (e. g. Home Max Fiber, Home Max Cable), you have to cancel the services (e. g. internet, TV, fixednet telephony) you receive from your previous provider yourself.
Or cancel your previous internet contract in 3 steps via letter
Download the letter
Fill in data
Send the letter
FAQ:
Will my internet contract with my previous provider be automatically terminated?
No, you have to cancel the contract, including the services (e.g. internet, TV, landline telephony) provided by your previous provider, yourself. Please note your notice periods here
Do I have to cancel before or after placing an internet order ?
We strongly recommend you to cancel your previous internet contract before ordering with us. If you haven’t done so, please do so immediately to avoid delays and getting more bills than necessary.
Can I transfer my landline telephone number when ordering an internet product?
None of our internet products include landline telephony. Therefore, no transfer of your landline number can take place.
Do I also have TV with my Internet product?
TV is only included in our Internet +TV subscriptions. Check out our current offers on our overview page.
More FAQs
Please click here for more FAQs.